Terms and conditions
Introduction
These terms and conditions apply to the use of the Bulb to Bunch website. By accessing our website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not access our website.
Pricing and VAT
Prices shown on our website include VAT. Any delivery charges are added during checkout.
We reserve the right to amend the prices indicated on our website at any time, without notice.
Product description and images
All our floral products are unique and made to order. There may therefore be variations to the flowers and foliage in the bunch you receive, compared to the product images on our website.
Each item purchased is sold subject to its product description which sets out additional conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
Flower and foliage availability and substitution
All floral products are subject to availability. In the event of any supply difficulties, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Order acceptance policy
All orders received are subject to acceptance by us at Bulb to Bunch. We reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Payments
We accept Visa, MasterCard and American Express credit and debit cards.
To offer the best security, all our payments are processed securely by Stripe.
Gift vouchers
Our gift vouchers can be used as full or part payment for flowers, and where available, gifts and workshops. Vouchers cannot be exchanged for cash.
Vouchers are personal to each individual and any inappropriate use is fraud.
Lost, stolen or destroyed gift vouchers cannot be exchanged or refunded.
Bulb to Bunch vouchers are valid from one year from the date of issue and are become void once this date has passed.
Cancellation policy
Please contact us as soon as possible if you wish to cancel your order. We are unable to cancel orders once they have been picked.
Deliveries
We will always try our best to ensure punctual delivery. Bulb to Bunch cannot be held responsible if a delivery arrives late due to any circumstances outside of our control.
If the recipient for a delivery is not at home, the flowers will be left in a safe place. You will need to give instructions for your safe place via the additional notes section when you place your order.
Bulb to Bunch cannot be held responsible for non-delivery of goods where the delivery address given is incorrect, the addressee has moved away or is absent.
Where instructions for goods to be left are given, this is done so at the customer/recipient’s own risk.
Non-delivery
If, for whatever reason, your flowers have not arrived within three working days of your delivery date, please contact us and we will send you a free replacement on our next available delivery date or a refund.
If we offer you a refund, we will refund you the full amount within five working days. Please note that banks may take an additional three to five days to refund the amount to your card.
Returns and refunds
Due to the perishable nature of flowers, we are unable to accept returns of our floral products.
We carefully package our floral products to ensure they arrive in perfect condition. However, occasionally, they may get damaged in transit. Should this occur, please email us a photo of the damaged flowers within 24 hours of receipt. At our sole discretion, if the flowers appear damaged, we will offer you a free replacement at our next available delivery date or a refund.
If we offer you a refund, we will refund you the full amount within five working days. Please note that banks may take an additional three to five days to refund the amount to your card.
If you wish to return a non floral product, let us know via info@bulbtobunch.com and we will see if we are able to help. Returned goods are at cost to you, we regret we cannot pay for postage.
Hazardous plant material
Some floral products may be harmful or poisonous. Please do not eat any flowers or foliage you receive and ensure no contact with children and animals. Please handle flowers with gloves and wash your hands before eating or drinking.
Offers and promotion codes
At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
We reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Unless explicitly stated otherwise, free or discounted introductory offers are only available to new users of the Bulb to Bunch service and are only available once to any one household.
We only allow one promotion code to be used per order.
Discounts are available only once to any one person.
Discounts and voucher codes cannot be redeemed against delivery charges; percentage discount vouchers are applied to the bouquet cost only.
Intellectual property right and use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Circumstances beyond our control
During adverse weather conditions (including but not limited to heavy snow, ice, flooding or high winds), we or our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. We therefore aren’t able to refund or re-deliver affected orders.
Force majeure
Bulb to Bunch shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind and (viii) any cause or circumstance whatsoever beyond Bulb to Bunch’s reasonable control.
Workshops
Workshop bookings are made on a first come, first served basis.
Your place will not be confirmed until we’ve received full payment.
We reserve the right to cancel events or workshops if, for example, there are adverse weather conditions, crops or materials are unavailable or staff become unwell. In this event, we will offer the customer the option to either receive a refund or re-book onto a future event or workshop. If workshops or events cannot go ahead due to government restrictions, you will be offered a full refund or a place on a workshop at a future time.
If you need to cancel a workshop, for any reason, it may be cancelled up to four weeks before the workshop date. A 10% cancellation fee will be charged to cover administration and processing costs.
No refunds will be made within four weeks of the workshop date.
If you find you are unable to attend a workshop less than four weeks before the workshop date, you are welcome to send someone else in your place. Please advise us of this via info@bulbtobunch.com.
If, through unavoidable circumstances, we have to cancel a course, all course fees will be refunded in full or, if you wish, you can transfer to another course. We will not refund any other costs you may have incurred.
Website availability and accuracy
Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, express or implied, in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made.
We do not guarantee that our website or services will be uninterrupted or error-free and will not be responsible for any losses arising from such errors or interruptions. Additionally, we reserve the right at any time to suspend, restrict or terminate access to the Bulb to Bunch website and/or our products or services for any reason (including, but not limited to, repair, maintenance and improvement).
Indemnity
The Bulb to Bunch website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
You agree fully to indemnify, defend and hold Bulb to Bunch and its officers, directors, employees, agents and suppliers harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this website or the use by any other person accessing the website using your shopping account and/or your personal information.
Changes to terms and conditions
We reserve the right to supplement and amend these terms and conditions from time to time. It is your responsibility to review the terms and conditions every time you access the Bulb to Bunch website.
A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms and conditions but this does not affect any right or remedy which exists apart from that Act.
If any part of the terms and conditions is deemed unlawful, void or for any reason unenforceable, then that provision will be removed from the terms and conditions and will not affect the validity and enforceability of any of the remaining provisions.